Twitter Chats as Effective Outreach: A Reflection on National

USA.gov and USAGov en Español have used Twitter to reach the public and amplify information for our agency partners. When the Federal Trade Commission and Social Security Administration asked us to help them with National Consumer Protection Week (NCPW) in March, we decided hosting Twitter chats would be a powerful way to help protect people from scams.

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Twitter Chats as Effective Outreach: A Reflection on National

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