Inside Airbnb's 'Black Box' Safety Team: Company Spends Millions

When things go horribly wrong during a stay, the company’s secretive safety team jumps in to soothe guests and hosts, help families—and prevent PR disasters.

Airbnb finances project to build dragon's egg rental in Argentina

Inside Airbnb's 'Black Box' Safety Team: Company Spends Millions on Payouts - Bloomberg

Airbnb's Discrimination Problem and How Businesses Can Relate [e279] - Pasha Law PC

Airbnb plans New Year's Eve crackdown on parties

How Airbnb keeps its dirtiest secrets out of the news

Airbnb Crisis Management: A Reflective Analysis - Dragana Oborina

Airbnb has a secret 'black box' team that forks over $50 million a year in settlements

Direct to Consumers (D2C) Company Trends in Retail

What Can You Do If Airbnb Is Ruining Your Neighborhood?

Airbnb Was Like a Family, Until the Layoffs Started - The New York Times

Airbnb Hosting Guide - Tutorial, Tips & Risks (Free PDF)

Airbnb has a secret 'black box' team that forks over $50 million a year in settlements

Black Travelers Say Home-Share Hosts Discriminate, and a New Airbnb Report Agrees - The New York Times

49 Infuriating Pics That Illustrate Why People Don't Want To Use Airbnb Anymore