Finesse Agent Desktop in Firefox Does Not Become Active When a Call Arrives - Cisco

This document describes a problem that occurs in a Cisco Unified Contact Center Enterprise (UCCE) environment in which Mozilla Firefox does not bring focus to the Cisco Finesse agent desktop when a call arrives.

Cisco Finesse Agent and Supervisor Desktop

Cisco Unified Contact Center Enterprise Features Guide, Release 11.6(1) - PDF Free Download

2Ring: How to Affordably Integrate your Apps with Cisco Contact Center

Finesse agent disconnection - Jabbrer 12.0.1 - Cisco Community

Cisco Finesse notification ring/sound call presented in live bar - Cisco Community

Cisco Finesse: Desktop Guide - Agent Functions

Telephony privileges and roles

Troubleshoot Finesse Page Arrival to Foreground on Internet Explorer - Cisco

Intro to Cisco Finesse Supervisor and Agent

Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 11.6(1) - Chat and Email Related Tasks [ Cisco Unified Contact Center Express] - Cisco