Best Ways to Manage Agent Idle Time

A high rate of idle time is an indicator that something's wrong in your organization: It's the mark of lower productivity and higher staffing costs.
Reduce hold time and mitigate call spikes with Fonolo's innovative call back software for the contact center.

Employee Monitoring Software - SoftActivity Monitor

Agent Idle Time in Call Center - How to Calculate & Reduce?

A Guide To Call Center Metrics

What is Average Handle Time (AHT) & How to Calculate It?

6 Productive Ways to Spend Your Idle Time

4 ways AI and Workforce management tools will improve the lives of agents over the next 5 years

8x8 Contact Center for Agents—Agent idle timer

Assigning a Call

Conversations: Supervisor Guide